Shipping policy

Shipping Policy — Lux Neon Sign

1. General Shipping Information

At Lux Neon Sign, all our products are custom-made to order.
We offer free standard shipping on all orders.

  • Standard Delivery Time: 2–7 business days (after dispatch)

2. Shipping Options & Costs

  • Standard Shipping: Free

  • Express Shipping: ₹2000 (available at checkout)

Shipping charges (if applicable) are calculated and displayed at checkout. The final amount paid at checkout is inclusive of shipping.

3. Order Processing & Dispatch

  • Orders are typically dispatched within 2–7 business days after payment confirmation

  • Our warehouse operates Monday to Friday, excluding public holidays

While we aim to dispatch orders promptly, slight delays may occur during peak periods or holidays.

4. Delivery Timelines

  • Domestic Delivery: 2–7 business days (after dispatch)

If your order has not arrived within the expected timeframe, please contact us so we can investigate.

5. Order Changes

  • Address Changes: Allowed only before dispatch

  • Once an order has been shipped, we cannot modify the delivery address

6. Order Cancellations

All orders are custom-made, therefore:

  • Orders cannot be cancelled or modified once placed

7.

7.1 Change of Mind

As all products are custom-made, we do not accept returns or exchanges for change of mind.

7.2 Damaged on Arrival

If your order arrives damaged, please notify us within 24 hours of delivery with clear photos or videos of the product and its packaging.

Once verified, we will arrange a free replacement at no additional cost.

7.3 Warranty & Technical Issues

All Lux Neon Sign products are covered under warranty for manufacturing defects and functional issues.

For issues reported after delivery:

  • Customers may be required to ship the product back for inspection

  • After verification, we will repair or replace the product, depending on the issue

Warranty claims are typically processed within 7–10 business days after receiving the item.

8. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email to monitor delivery status in real time.

9. Shipping to P.O. Boxes

We can ship to P.O. Box addresses using postal services only. Courier delivery may not be available for such locations.

10. Out-of-Stock Items

If any item becomes unavailable after your order is placed:

  • We will refund the unavailable item, and

  • Ship the remaining items

11. Lost or Damaged Shipments

All shipments are insured.

  • Damaged in Transit: Replacement issued after courier verification

  • Lost in Transit: Replacement issued once the courier confirms loss

12. Taxes

All applicable taxes are included in the product price displayed on our website.

13. Customer Support

For any shipping or order-related queries, please contact us:
📩 [bhartendu@dhrcfirm.com]